Last updated: June 2026
At Machel Car Rental ("Machel", "we", "us"), your privacy matters. This policy explains what personal information we collect when you use our website and services, how we use it, who we share it with, and the choices you have. By booking a vehicle, requesting a quote or otherwise using our services, you agree to the practices described below.
We collect information you provide directly to us, such as your name, phone number, email address, pickup and drop-off locations, travel dates, and any notes you include when making a booking or contacting us.
We may also collect identification and licensing details required to fulfil a rental, as well as technical information such as your IP address, browser type and pages visited, which is gathered automatically when you use our website.
We use your information to process and confirm bookings, arrange vehicles and drivers, communicate trip details, respond to enquiries, and provide customer support before, during and after your journey.
With your consent, we may also use your contact details to send service updates, offers and relevant news. You can opt out of marketing messages at any time.
We share information only as needed to deliver our services — for example, with the assigned driver, partner vehicle owners, or trusted service providers who help us operate our business, such as payment processors and communication platforms.
We do not sell your personal information. We may disclose information where required by law, regulation or valid legal process.
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended without them.
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. While no method of transmission or storage is completely secure, we work to safeguard your data and limit access to authorised personnel only.
You have the right to access, correct or request deletion of the personal information we hold about you, and to object to or restrict certain processing. You may also withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.
We keep your personal information only for as long as necessary to provide our services, meet legal and accounting obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.
If you have questions about this Privacy Policy or how we handle your information, please contact us at support@machel.ng or call +234 906 550 9353. You can also write to us at Plot 123, Central Business District, Abuja, Nigeria.
We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.